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On most bookings, up to 48 hours before pick-up

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Things to do when you pick up your rental car

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Find the counter

Most rental desks are located at the airport terminals or can be reached by shuttle bus.

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Don’t be late

Be on time, or it will count as a no-show and the supplier may refuse to rent a car to you.

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Bring documents

At a counter you will need a valid driver's license issued in your name and your ID.

Car Key

Inspect the car

Look over the car for damage, take photos of any scratches, check the type of fuel.

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Use a credit card

The supplier will put a hold on your credit card as a security deposit against damage.

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Take Direct contact

You can take the rent a car office phone number to contact them if you face any car issue.

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Most suppliers rent cars to drivers aged between 21 and 70. Drivers under 25 and over 70 will be charged a young driver and senior driver fee respectively.

The standard car rental insurance policies are Collision Damage Waiver (CDW) and Theft Protection (TP). In most cases car rental company will include them in the price of the rental, however exceptions may apply. Standard policies normally exclude such details as windscreen, glass, wheels, tires, undercarriage, interior, personal possessions, as well as towing charges, off-road time and any additional equipment such as child seats and GPS devices. If Collision Damage Waiver (CDW) or Theft Protection (TP) are not included they can be purchased from the car rental company or provided by the customer's credit card company. If you want to find out whether your rental will include these options please check Terms and Conditions section of the car rental company you have selected. Please note that your cover will be invalidated by negligence, misfuelling or breaking the terms of the rental agreement (for example, driving under the influence of alcohol or drugs).

Most suppliers rent cars to drivers aged between 21 and 70. Drivers under 25 and over 70 will be charged a young driver and senior driver fee respectively.

To book your car, all you need is a credit or debit card. When you pick the car up, you'll need: Your passport and any other ID the car rental company needs to see. For more information please see your Rental Company’s T&C. Each driver's full, valid driving license, which they've held for at least 12 months (often 24). For more information please see your Rental Company’s T&C. The main driver's credit card, with enough available funds for the car's deposit. At the time of pick-up you will be required to leave a deposit to cover the value of the insurance excess. Usually it takes the form of an amount (minimum: excess+fuel+vat) being blocked on an international credit card in the name of the primary driver (cash deposits, Maestro, Switch, Visa Electron and debit cards are not accepted). For more information please see your Rental Company’s T&C. Your confirmation/ Rental voucher to show that you've paid for the car. You will receive the Confirmation voucher by email. Please click on View Voucher in your confirmation for more details.

It could be if the email address is wrong, your booking was canceled due to an unsuccessful payment transaction, or was not confirmed by the supplier yet. For more details, please contact us by email.: [email protected]