About Us

WEBSITE TERMS

1. YOUR USE OF THE WEBSITE.

1.1 Our Website is the property of LEMMETravel.com® and our licensors. To this end, we grant you a non-exclusive, non-transferable, non-sub-licensable, revocable and limited license to access our Website to enjoy personal, non-commercial use of our Services in accordance with these Terms. Except for this limited license, we do not grant you any other rights or licenses with respect to our Website. Any rights or licenses not expressly granted herein are reserved. You represent and warrant to us that your access to, and use of, our Website is intended only for personal, non-commercial use.

1.2 You will not use the Website for any purpose that is unlawful or prohibited by these Terms, or for any other purpose not reasonably intended by us. By way of example, and not as a limitation, you agree not to use our Website and/or its content to:

 1.2.1 resell any products or services booked or obtained via our Website or for any commercial purpose unless expressly authorized in writing by LEMMETravel.com® ;

 1.2.2 make false, fraudulent or speculative bookings on our Website;

 1.2.3 pass off or attempt to pass off our Website as the product of anyone other than LEMMETravel.com® , including by removing, altering or replacing any notices of authorship, trademarks, business names, logos or other designations of origin;

 1.2.4 use manual or automated software or processes to monitor, copy, extract, export or otherwise scrape any material displayed on our Website, including text, graphics, photographs, images, illustrations, audio, video, data, ratings, reviews and other information (“Content”). Such manual or automated software or processes include datamining, scraping, spidering, indexing, storing or rehosting the Content outside our Website;

 1.2.5 disassemble, reverse engineer, decompile or modify any software or application contained in or available on our Website in whole or in part, or otherwise attempt to obtain or access the source code of our Website;

 1.2.6 interfere with or disrupt our Website, or servers or networks connected to our Website;

 1.2.7 violate the security of any network, including cracking passwords or encryption codes, transferring or storing any illegal material, or otherwise obtaining the password, account or private information from any other User of our Website;

 1.2.8 obtain or attempt to obtain unauthorised access, via whatever means, to any of the LEMMETravel.com®  Group’s systems;

 1.2.9 frame’, ‘mirror’ or otherwise incorporate any part of the Website into any other website or deep-link to any portion of the Website (including, without limitation, purchase paths) for any purpose without our express prior written permission;

 1.2.10 post or transmit, or cause to be posted or transmitted: (a) any material that is libellous, defamatory, obscene, pornographic, abusive, offensive, fraudulent, misleading, harassing or profane; (b) malicious content including malware, Trojan horses, or viruses, or which otherwise interferes with any User’s access to our Website; and (c) unsolicited mass mailings or other forms of spam, including junk mail or chain letters;

 1.2.11 manipulate identifiers, including by forging headers, in order to disguise the origin of any posting that you deliver;

 1.2.12 do anything else which could cause damage to the Website, LEMMETravel.com® , the LEMMETravel.com®  Group, or would otherwise have a negative impact on the Website, LEMMETravel.com® , the LEMMETravel.com®  Group; and

 1.2.13 infringe any applicable law, statute, ordinance or regulation and any rights of us and/or any third party, including intellectual property rights or proprietary rights.

 1.3 If, based on your user pattern, LEMMETravel.com®  suspects that you have performed any of the prohibited activities under these Terms, LEMMETravel.com®  has the right to block your user account or deny your entitlement to any benefits under a loyalty program or Promotions (as defined below).

2. YOUR ACCOUNT

2.1 In the course of
using our Website, you may need to register and maintain a user account with us (“LEMMETravel.com®  Account”).
When you register an LEMMETravel.com®  Account with us, you agree to provide and maintain true, current and complete information during registration. When selecting a username, you agree not to select or use as a username the name of another person with the intent to impersonate, or a name or trademark that is subject to the rights of another person or entity other than you without appropriate authorisation.

2.2 You are
responsible for maintaining the confidentiality of the information and password associated with your LEMMETravel.com®  Account, and for all activities occurring under your LEMMETravel.com®  Account including all charges incurred. LEMMETravel.com®  shall be entitled to consider any person who gains access to the Website and Services using your LEMMETravel.com®  Account log-in details as an individual acting
upon your authorisation, without any further inquiry or investigation. Where applicable, references to your use and/or access of the Website and Services shall be deemed to include the use and/or access of the Website and Services by an individual authorised by you. Notwithstanding this, LEMMETravel.com®  shall be entitled at our own discretion to decline to act or refrain from acting promptly upon any instructions from your LEMMETravel.com®

Account and to investigate or verify the authenticity, the authority or the identity of such persons effecting the instructions or the authenticity, accuracy and completeness of the instruction.

You must immediately notify us of any unauthorised use of your LEMMETravel.com® Account, password or any other breach of
security.

2.3 We will not be
liable for any loss or damage arising from your failure to comply with this clause 2. To the maximum extent permitted by applicable law, we may at our sole discretion refuse registration of an LEMMETravel.com®  Account or cancel an existing LEMMETravel.com®
 Account without prior notice or liability.

2.4 We also reserve
the right to bar or block Users from and/or to partially or fully restrict their access to, whether or not with an LEMMETravel.com®  Account, our Website on a permanent or temporary basis, at our discretion. If you are blocked, you agree not to attempt to use our Website under any other name or through any other User.

4. USER CONTENT AND REVIEWS

4.1 To the extent that our Website allows you to post, upload, transmit or otherwise make available any Content, including but not limited to your review of any Travel Product (“User Content”), you agree that:

 4.1.1 you are solely responsible and liable for the User Content that you upload and you represent and agree that you will not share anything that is false, misleading, discriminatory or that would violate or infringe any rights of any third party, including the privacy or intellectual property rights or proprietary rights;

 4.1.2 all User Content that you upload is not confidential or proprietary and will comply with our relevant review guidelines, including our Guest Review Guidelines;

 4.1.3 your User Content should not include personal information. If it does, it can only be used for the purposes herein and only if such use complies with applicable data protection laws in accordance with our Privacy Policy.

 4.1.4 although all intellectual property rights subsisting in any User Content will be owned by you or your licensors and you are always free to share your User Content with anyone else, you hereby grant us and our affiliates a non-exclusive, perpetual, irrevocable, royalty-free, worldwide, transferrable and sub-licensable right to host, use, reproduce both electronically or otherwise, publicly display, distribute, modify, adapt, publish, translate and create derivative works from any and all such User Content with or without attribution to you, including without limitation for the purposes of advertising and marketing our Website, and you also agree so far as legally possible to waive absolutely your moral rights and any broadly equivalent rights you may have in such User Content in any territory of the world;

 4.1.5 we have your consent to take action against individuals and entities who breach our or your rights in relation to the User Content;

 4.1.6 User Content does not constitute our endorsement of or affiliation with you; and

 4.1.7 We are under no obligation to host, store, retain, publish, share or make available any User Content uploaded by you and that you will be responsible for creating backups of any User Content if necessary.

 5. THIRD PARTY LINKS

5.1 Hyperlinks on this Website to websites operated by third parties are only provided for your reference. LEMMETravel.com® takes no responsibility for the services provided by and/or content of these websites and has no control over their content, access and privacy policies. If you click on a third party hyperlink or advertisement, please be aware that you would be leaving our Website and any data you provide will be processed in accordance with said third party’s respective privacy and cookie policies, which we advise you consult beforehand. LEMMETravel.com® will not be responsible or liable for the consequences of accessing these websites, including exposure to hard and software viruses, spy and malware. We do not endorse or recommend these websites or any of their contents.

5.2 Any third party that wishes to establish links to our Website should notify LEMMETravel.com® of their intention prior to doing so. LEMMETravel.com® may deny permission for any such links to our Website. If LEMMETravel.com® gives its permission for any such links, LEMMETravel.com® is not under any obligation to establish reciprocal links with the third party.

SECTION B: GENERAL BOOKING AND PAYMENT TERMS

6. LEMMETRAVEL.COM® SERVICES

6.1 The terms in this Section B apply to LEMMETravel.com®’s provision of its Travel Product booking facilitation-related Services through the Platform. Where the Travel Product booking facilitation-related Services are provided by any Partner or made via a Partner’s platform, please refer to that Partner’s respective terms and conditions of use and privacy policy instead as these will govern the relation between you and that Partner. For the avoidance of doubt, where the Travel Product is provided by a Partner, your booking through the Platform is an offer to book a reservation (e.g., for Accommodations, Flights or a rental car, you are making a request to book a reservation with the Partner that is subject to acceptance by the Partner before it becomes a binding transaction) at the price listed on the Platform for such Travel Product on such other terms and conditions notified to you by the Partner at the time of booking, which shall become a binding contract when your booking is accepted by the Partner and will be subject to the Partner’s terms and conditions. Where applicable, the Partner will indicate the acceptance of such Travel Product booking via an e-mail confirmation to you. In these cases, we will provide your payment information to the relevant Partner to process your payment and confirm your booking. The Partner reserves the right to reject bookings as set out in their terms and conditions.

6.2 Unless otherwise stated, all of our Travel Product booking facilitation-related Services are provided by LEMMETravel.com® Company Pte. Ltd., which is a private limited liability company, incorporated under the laws of Delaware State, having its registered address 16192 Coastal Highway, Lewes, Country of Sussex.

6.3 Please note that LEMMETravel.com® does not organize any ground transportation. Where ground transportation is offered, this can be organized by and offered by or on behalf of the Travel Supplier or a Partner, not LEMMETravel.com®. LEMMETravel.com® does not assume any liability for the quality, safety, frequency, or service levels of such transportation services. Where your Confirmed Booking includes a self-transfer, you are responsible for the transfer and, subject to the terms of the LEMMETravel.com®.com Terms (if available), LEMMETravel.com® does not assume any liability in relation to the self-transfer. 

7. BOOKINGS

7.1 When making a booking for any Travel Product through our Website, that booking is made directly with the Travel Supplier(s) named on the booking page. Our Website only acts as a facilitator of such bookings. We do not provide, own or control any of the Travel Products that you can access through our Website and we have no obligation to provide or operate the Travel Products. The Travel Products are owned, controlled or made available by the Travel Suppliers either directly or as an agent. The Travel Suppliers are responsible for their respective Travel Products. Your interaction with any Travel Supplier through our Website is at your own risk. LEMMETravel.com® does not bear any responsibility should anything go wrong during your travel or your use of the Travel Product.

7.2 A credit card, debit card, digital wallet or such other payment method as we may from time to time accept (“Payment Instrument”) will be required in order to make a booking for a Travel Product through our Website.

7.3 When you submit a booking through our Website, you make an offer to book the specified Travel Product(s) subject to these Terms (“Booking Request”). The Travel Product shall be supplied by the Travel Supplier to you and the terms and conditions applicable to that Travel Product shall be between you and the Travel Supplier and shall be a separate binding contract pursuant to these Terms between you and the relevant Travel Supplier once accepted by such Travel Supplier, communicated to LEMMETravel.com®, and subsequently communicated to you via a confirmation email from LEMMETravel.com® (“Confirmed Booking”). You acknowledge that the “thank you page” shown after the submission of your Booking Request does not indicate a Confirmed Booking and only indicates that your Booking Request has been received by LEMMETravel.com® or Third Party (Traveler supplier) for processing.

7.4 In some cases, we may provide you with a confirmation number in the confirmation email (“Booking Confirmation Number”). Depending on the policy of the Travel Supplier, the confirmation may also contain a voucher for redemption (“Booking Voucher”). Neither we nor the Travel Supplier will be responsible for Booking Confirmation Numbers or Booking Vouchers that are lost, stolen or destroyed.

7.5 The relevant Travel Supplier(s) may impose additional terms and conditions, rules and restrictions (each a “Travel Supplier Terms”) that will be applicable to your Confirmed Booking, including in relation to changes, cancellations and refunds. You will be provided with the name of each Travel Supplier and in some cases, the applicable Travel Supplier Terms or a link to their Travel Supplier Terms, during the booking process. As the Travel Supplier Terms applicable for each Travel Product may vary, you should ensure that you fully understand and accept all of the applicable Travel Supplier Terms before completing your booking. If you are booking on behalf of other persons, you are required to ensure that they are aware of and agree to the applicable Travel Supplier Terms. If you fail to comply with the Travel Supplier Terms, the Travel Supplier has a right to refuse or cancel your booking without offering any refunds. For enquiries about the Travel Supplier’s products and services or its Travel Supplier Terms, please contact the Travel Supplier directly.

7.6 Except where prohibited by local law, LEMMETravel.com® has the right to reject any Booking Request, and cancel any Confirmed Booking, including on behalf of the Travel Supplier, or any part thereof, without reason. If you have already made payment, we shall refund you the amounts paid in respect of such rejected or cancelled parts in accordance with our Refund Policy, unless:

 7.6.1 you are in breach of these Terms or any applicable law;

 7.6.2 the Travel Supplier Terms do not allow for refunds; or

 7.6.3 LEMMETravel.com® deems in its sole discretion that you are not entitled to a refund due to reasons including but not limited to suspected fraud or abuse.

 8. PRICING, ADDITIONAL CHARGES AND TAXES

8.1 Currency selection and effects

The Platform allows

you to make bookings with Travel Suppliers around the world. Due to our international user base and the global nature of our listings, certain options are available to you for the currency in which you are charged and the currency

displayed to you on the Platform. For relevant information on such prices, currency selections, and currency-related charges.

 Payment Instrument provider’s exchange rate and fees

Based on your agreement with your Payment Instrument provider (for example, the bank issuing the payment card which you use to pay), your Payment Instrument provider may charge additional fees (e.g., international transaction fees) or, if your Charge Currency is different from your Card Currency, your Payment Instrument provider will determine the applicable exchange rate when the transaction is applied to your account. Your Payment Instrument provider may offer a higher or lower rate compared to the Platform. Agoda does not control or benefit from your Payment Instrument provider’s exchange rate or fees.

8.2 Charges for Taxes and Fees

 8.2.1 When browsing Travel Products on our Website, the Display Price is generally exclusive of taxes and service fees unless otherwise expressly stated.

 8.2.2 In connection with facilitating your booking, the charge to your Payment Instrument may include an amount for charges, taxes and fees (“Taxes and Fees”) unless indicated otherwise, which may include bank and credit card fees and charges where this is available or known to us. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount LEMMETravel.com® pays the Travel Supplier and the location and type of the Travel Supplier and/or Travel Product and may include a fee that LEMMETravel.com® retains.

 In relation to Flights or Accommodations, these Taxes and Fees may include a fee for the facilitation services provided by LEMMETravel.com® in relation to your Booking (“LEMMETravel.com® Booking Fee”). Except where expressly prohibited by law, the LEMMETravel.com® Booking Fee is non-refundable.

 8.2.3 In relation to Flights and Accommodations, these Taxes and Fees include an estimated amount to recover the amount LEMMETravel.com® pays on your behalf to the relevant Travel Supplier(s) in connection with your booking for taxes owed by the respective Travel Supplier(s), or LEMMETravel.com® as the case may be, in respect of their service to you, including, without limitation, sales and use tax, occupancy tax, room tax, departure, airport use, terminal, aviation security, aviation insurance and fuel surcharges and taxes, sales tax, service tax, excise tax, value added tax, goods and services tax, consumption tax and/or other similar taxes.

 8.2.4 For bookings involving Travel Products located in certain jurisdictions, the Taxes and Fees amount may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the relevant Travel Supplier, or LEMMETravel.com® as the case may be.

 8.2.5 In certain jurisdictions, the Taxes and Fees amount paid to the Travel Supplier on your behalf in connection with your reservation may vary from the Taxes and Fees amount LEMMETravel.com® estimates and includes in the charge to you. The balance of the (estimated) charge for Taxes and Fees, if any, is a fee LEMMETravel.com® may retain as part of the compensation:

 (a) in relation to any Flight component of your booking, as our handling fee for the services provided by LEMMETravel.com® to you in respect of such Flight(s);

 (b) in relation to any Accommodation (as applicable depending on the jurisdiction), as our fee for the services provided by LEMMETravel.com® to you in respect of such Accommodation.

 8.2.6 You are fully responsible for all taxes, charges, fees, duties and assessments arising out of the use of this Website. While we aim to provide customers with the total price of each booking on the Website, there is a chance that a government-imposed tax may be added or increased after the booking is purchased. If this occurs, by accepting these Terms, you agree to pay the new or higher government-imposed tax, where not prohibited by law.

 8.2.7 Except as otherwise described in these Terms, LEMMETravel.com® is not the vendor collecting and remitting taxes to the applicable tax authorities, unless otherwise required by law or where LEMMETravel.com® is required to collect and remit taxes on behalf of the Travel Suppliers. The relevant Travel Suppliers, as vendors, include all known applicable taxes in the amount displayed as the total price of your booking and LEMMETravel.com® pays over such amounts on your behalf directly to the vendors or directly to the relevant tax authority where required by law. LEMMETravel.com® is not a co-vendor associated with the vendors with whom we book or reserve our customer’s travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes may vary depending on various factors such as location, type of service etc..

 8.2.8 Where the Travel Product booking facilitation-related Services are provided by any Partner or made via a Partner’s Website, calculation of applicable taxes and fees will be set out in such Partner’s terms and conditions.

8.3 Electronically Supplied Services

LEMMETravel.com® may provide additional services independent of, in addition to, or ancillary to the Services and the services offered by the Travel Suppliers (“Electronically Supplied Services” or “ESS”). For these ESS, we may request a service fee in consideration thereof, upon your acceptance of these ESS and subject to specific terms and conditions you may agree to for obtaining such ESS. For sake of clarity, such ESS fee if charged by LEMMETravel.com® will be over and above the amount you may be charged by the Travel Suppliers for availing the services offered by the Travel Suppliers.

 9. PAYMENT

9.1 Before you submit
your Booking Request, you will be notified of the payment methods that are acceptable for that Booking Request. While most bookings are payable in full upon submission of your Booking Request (“Pay Now”), we may in some cases offer you the option of paying LEMMETravel.com® at a later date (“Book Now, Pay Later”) or paying the Travel Supplier directly (“Pay at Hotel”). Please refer to clause 15 for more details on these alternative payment options.

9.2 You authorize LEMMETravel.com® or another LEMMETravel.com® Group entity to charge or debit your Payment Instrument for the full booking amount once you have submitted your Booking Request.

Upon receipt of your payments by LEMMETravel.com® for Confirmed Bookings, your obligation to the Travel Supplier for that amount is
extinguished.

9.3 We reserve the right to cancel your booking, including on behalf of the Travel Supplier, if applicable, if the full payment for your booking is not received in a timely fashion, including but not limited to where your Payment Instrument cannot be charged on the intended Charge Date for whatever reason.

9.4 Local tax invoices
may be obtained from the Travel Supplier offering the Travel Product to you. 

Where specifically required by law, LEMMETravel.com® may provide a tax invoice
to you.

9.5 For a variety of
reasons, payment on our Website may fail. In such cases, LEMMETravel.com® will use all reasonable efforts to offer you alternatives (where available) to ensure your booking can go ahead or offer you a refund in accordance with our Refund Policy.

10. CANCELLATIONS, CHANGES AND REFUNDS

10.1 If you wish to review, adjust or cancel your reservation, please follow the instructions in the confirmation email, use our self-service tool, or contact Customer Service.

10.2 Any cancellations, changes, refunds and no-shows to your Confirmed Booking are subject to the applicable booking conditions and Travel Supplier Terms, including any additional fees that may be imposed by the Travel Supplier. You should read our Refund Policy, the cancellation and no-show policies of the relevant Travel Supplier(s), and the booking conditions for your selected reservation carefully prior to making your booking. Please be advised that certain reservations may be non-refundable, non-cancellable, and/or non-changeable.

10.3 Without prejudice to clause 10.2, LEMMETravel.com® reserves the right to charge a cancellation and/or modification fee on behalf of the Travel Supplier, up to the full cost of the reservation, for any cancellation or modification by you of a Confirmed Booking, and such fees will be indicated on our Website.

11. YOUR OBLIGATIONS, REPRESENTATIONS AND WARRANTIES

11.1 When you submit a Booking Request, you represent and warrant to LEMMETravel.com® that:

 11.1.1 you are 18 years of age or older (or such other age at which majority is reached in your country or territory) and have the full legal capacity to make the transaction (or have the authorization to do so from your legal guardian);

 11.1.2 the Payment Instrument you are using to make the booking is your own or that you are authorized to complete the booking with it, and that there are sufficient funds to cover the cost of the transaction;

 11.1.3 the payment details you provide us with in making a booking are fully correct;

 11.1.4 you will not resell any Travel Products booked through our Website;

 11.1.5 you are not subject to any international sanctions program or restrictions;

 11.1.6 if and when applicable, you will satisfy all your obligations, tax, withholding or otherwise, as required by applicable law.

11.2 You also undertake to provide correct and accurate e-mail, postal and/or other contact details to LEMMETravel.com® and acknowledge that LEMMETravel.com® may use these details to contact you in the event that this should prove necessary in connection with your booking or other use of our Website.

12. PROMOTIONS

12.1 LEMMETravel.com® may support promotional rates, vouchers, discounts, promo codes and special offers (“Promotions”) and “LEMMETravel.com® gift” from time to time. Unless expressly stated otherwise, Promotions may not be combined with other Promotions and/or loyalty programs. Promotions are subject to further rules and special conditions which will be posted on our Website, as may be amended by LEMMETravel.com® from time to time. Promotions cannot be redeemed, exchanged or refunded for cash, credit, or other products. Some Promotions may only be available in certain territories or for residents of certain territories and May exclude certain types of Travel Products and may be subject to additional terms and conditions. While discount amounts for promo codes may vary, the value of the discount will be clearly displayed within the price breakdown.

12.2 Where you have a promo code, or voucher, if it is not automatically applied, you must apply it at the payment page in order to apply it to your booking. Unless expressly stated otherwise, Promotions will not apply to the local taxes, service fees and additional charges of your booking.

12.3 LEMMETravel.com® reserves the right to stop the use of any Promotion for any reason. In case of any dispute relating to Promotions, LEMMETravel.com®  decision shall be final.

13. FRAUD

13.1 We have stringent fraud detection and prevention mechanisms in place. In certain cases, we may require additional information or verifications to validate and confirm your booking. If you choose not to submit the additional information or if we are not satisfied with the information received, your Booking Request will be cancelled because it is incomplete, and any amounts charged will be refunded. It is possible that a Travel Product becomes unavailable during the fraud check, in which case the booking will no longer be available. You acknowledge and agree that LEMMETravel.com® shall not be held liable in such circumstances.

13.2 If you suspect an unauthorized or fraudulent booking was made using your Payment Instrument via LEMMETravel.com®, please contact Customer Service immediately. You should also contact your bank or Payment Instrument issuer immediately upon becoming aware of such unauthorized use.

14. TRAVEL ADVISORY AND VISA REQUIREMENTS

14.1 It is your responsibility to ensure that you satisfy all applicable legal requirements when entering a country or territory, including its visa and health requirements. As these requirements are subject to change without notice, LEMMETravel.com® recommends that you review travel prohibitions, warnings, announcements and advisories and verify with the appropriate consulate prior to booking and again before departure. It is your responsibility to ensure that you are either insured by your own insurance company, or by the Travel Suppliers who may provide insurance coverage. LEMMETravel.com® takes no responsibility in the insurance process and recommends that you are sufficiently covered with a comprehensive travel insurance policy prior to departure.

14.2 By displaying Travel Products in or to particular destinations, LEMMETravel.com® does not represent or warrant that travel to such points is advisable or risk-free and LEMMETravel.com® shall not be held liable for damages or losses that may result from travel to such destinations. You are strongly advised to check the relevant travel advisories issued by your government for any country you are visiting and to take the necessary precautions.