{"id":6391,"date":"2025-05-28T20:44:24","date_gmt":"2025-05-28T20:44:24","guid":{"rendered":"https:\/\/global.lemmetravel.com\/?page_id=6391"},"modified":"2025-08-10T21:46:19","modified_gmt":"2025-08-10T21:46:19","slug":"refund-and-returns-policy-2","status":"publish","type":"page","link":"https:\/\/lemmetravel.com\/pt\/politica-de-reembolso-e-devolucao-2\/","title":{"rendered":"Pol\u00edtica de Reembolso e Devolu\u00e7\u00e3o"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t

Pol\u00edtica de reembolso e devolu\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Pol\u00edtica de reembolso e cancelamento \u2013 Reservas de passeios<\/strong><\/h2>\n

Na LEMMETravel.com, nos esfor\u00e7amos para proporcionar as melhores experi\u00eancias poss\u00edveis. Entendemos que os planos de viagem podem mudar, por isso oferecemos uma pol\u00edtica flex\u00edvel de reembolso e cancelamento para reservas de passeios.<\/p>\n

Pol\u00edtica de Cancelamento<\/strong><\/h3>\n
    \n
  • \n

    Cancelamento gratuito<\/strong>:Voc\u00ea pode cancelar sua reserva de excurs\u00e3o at\u00e9 7 dias<\/strong> antes da data de in\u00edcio programada e receba um reembolso total<\/strong>.<\/p>\n<\/li>\n

  • \n

    Reembolso Parcial<\/strong>: Cancelamentos feitos entre 3 a 6 dias<\/strong> antes da data da turn\u00ea s\u00e3o eleg\u00edveis para um Reembolso 50%<\/strong>.<\/p>\n<\/li>\n

  • \n

    Sem reembolso<\/strong>: Cancelamentos feitos menos de 72 horas<\/strong> antes da turn\u00ea, ou n\u00e3o comparecimentos, s\u00e3o n\u00e3o reembols\u00e1vel<\/strong>.<\/p>\n<\/li>\n<\/ul>\n

    Pol\u00edtica de Modifica\u00e7\u00e3o<\/strong><\/h3>\n
      \n
    • \n

      Voc\u00ea pode solicitar o reagendamento da data do seu passeio (sujeito \u00e0 disponibilidade) pelo menos 72 horas<\/strong> antes da reserva original. Entre em contato conosco pelo e-mail {email} para fazer altera\u00e7\u00f5es.<\/p>\n<\/li>\n<\/ul>\n

      Processamento de Reembolso<\/strong><\/h3>\n
        \n
      • \n

        Assim que sua solicita\u00e7\u00e3o de cancelamento for aprovada, os reembolsos ser\u00e3o emitidos para seu m\u00e9todo de pagamento original dentro de 7 a 14 dias \u00fateis<\/strong>.<\/p>\n<\/li>\n

      • \n

        O tempo de processamento pode variar dependendo do seu banco ou provedor de pagamento.<\/p>\n<\/li>\n<\/ul>\n

        Casos n\u00e3o reembols\u00e1veis<\/strong><\/h3>\n
          \n
        • \n

          Passeios reservados como parte de promo\u00e7\u00f5es especiais ou ofertas de \u00faltima hora podem ser n\u00e3o reembols\u00e1vel<\/strong> (isso ser\u00e1 claramente indicado no momento da reserva).<\/p>\n<\/li>\n

        • \n

          Passeios perdidos devido a chegada tardia ou n\u00e3o cumprimento dos requisitos do passeio (por exemplo, problemas com o visto, dados pessoais incorretos) n\u00e3o ser\u00e3o reembolsados.<\/p>\n<\/li>\n<\/ul>\n

          For\u00e7a maior<\/strong><\/h3>\n

          Em caso de cancelamentos devido a condi\u00e7\u00f5es clim\u00e1ticas, desastres naturais ou outras circunst\u00e2ncias imprevistas al\u00e9m do nosso controle, voc\u00ea ter\u00e1 a op\u00e7\u00e3o de remarcar ou receber um reembolso total.<\/p>\n

          Precisar de ajuda?<\/strong><\/h3>\n

          Caso tenha d\u00favidas sobre a reserva do seu passeio, entre em contato conosco pelo e-mail {email} \u2013 nossa equipe de suporte ter\u00e1 prazer em ajudar voc\u00ea.<\/p>\n

          <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          Refund and returns policy Refund & Cancellation Policy \u2013 Tour Bookings At LEMMETravel.com, we strive to provide the best experiences possible. We understand that travel plans can change, so we offer a flexible refund and cancellation policy for tour bookings. Cancellation Policy Free Cancellation: You may cancel your tour booking up to 7 days before the scheduled start date and receive a full refund. Partial Refund: Cancellations made between 3 to 6 days before the tour date are eligible for a 50% refund. No Refund: Cancellations made less than 72 hours before the tour, or no-shows, are non-refundable. Modification Policy You may request to reschedule your tour date (subject to availability) at least 72 hours before the original booking. Please contact us at {email} to make changes. Refund Processing Once your cancellation request is approved, refunds will be issued to your original method of payment within 7\u201314 business days. Processing time may vary depending on your bank or payment provider. Non-Refundable Cases Tours booked as part of special promotions or last-minute deals may be non-refundable (this will be clearly stated at the time of booking). Missed tours due to late arrival or failure to meet tour requirements (e.g., visa issues, incorrect personal details) are non-refundable. Force Majeure In the event of cancellations due to weather, natural disasters, or other unforeseen circumstances beyond our control, you will be offered the option to reschedule or receive a full refund. Need Help? If you have questions about your tour booking, contact us at {email} \u2013 our support team is happy to assist you.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-6391","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"acf":[],"_links":{"self":[{"href":"https:\/\/lemmetravel.com\/pt\/wp-json\/wp\/v2\/pages\/6391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lemmetravel.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lemmetravel.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lemmetravel.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lemmetravel.com\/pt\/wp-json\/wp\/v2\/comments?post=6391"}],"version-history":[{"count":17,"href":"https:\/\/lemmetravel.com\/pt\/wp-json\/wp\/v2\/pages\/6391\/revisions"}],"predecessor-version":[{"id":9413,"href":"https:\/\/lemmetravel.com\/pt\/wp-json\/wp\/v2\/pages\/6391\/revisions\/9413"}],"wp:attachment":[{"href":"https:\/\/lemmetravel.com\/pt\/wp-json\/wp\/v2\/media?parent=6391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}