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Privacy Policy

Last Updated: 29 June 2025

LEMME TRAVEL – FZCO, a company incorporated in Dubai Silicon Oasis, UAE (hereinafter referred to as “LEMME Travel FZCO”, “we” or “us”) recognises the importance of privacy. In this privacy policy, we describe how we collect, use, and disclose information that we obtain about visitors to our website, www.lemmetravel.com, and the services available through our website.


1. Information We Collect

We collect personal information directly from you, from third parties, and automatically through your use of our website. We may combine information automatically collected with other information that we have collected about you. Where applicable, we may also collect Anonymous Data, meaning data including aggregated and de-identified information that is not associated with or linked to your personal information. Anonymous Data does not, by itself, permit the identification of individual persons.

Personal Information means any information that can be used to identify you.

We are the Data Controller for data collected through our website.

If you are in the EU or the UK, the lawful basis when we process your personal information for the provision of our services is pursuant to a contract. For marketing activities, we rely on your consent.

You may browse and use certain portions of our website without providing personal information. However, some features may only be accessible when you register or voluntarily provide personal information.

Information we collect from you (or someone acting for you):

  • Contact information, including your name, address, email address, telephone number and other details
  • Billing or payment information (e.g., credit/debit card number, cardholder name, expiration date, authentication code, billing address)
  • Details of products and services provided to you or enquiries made by you
  • Information provided via customer surveys or feedback
  • Passport details, including number, expiration date, and date of birth
  • Loyalty program details (such as frequent flyer details)
  • Health information (if disclosed)
  • Device ID, device type, location information, IP address, statistics on page views, traffic data, ad data, and standard web log information
  • Any additional information you provide through our website, in person, or from other websites/accounts you permit us to collect information from
  • Any other personal information required to facilitate your dealings with us

Information collected from third parties:

We may receive personal information and/or Anonymous Data from companies that provide services or products related to your use of our website. These third parties may include:

  • Airlines, hotel/property operators, travel membership providers, property managers, or activity providers
  • Third-party wallet providers that may provide us with your blockchain address
  • Payment service providers who may provide us with your payment details

We may combine this information with other data we have collected to provide our services.

If you apply for a position with us, we may collect information from:

  • Recruitment consultants
  • Previous employers
  • Other authorised organisations relevant to your application

Information collected automatically:

We collect information automatically when you use our website, including:

  • Domain name, operating system, device settings
  • IP address
  • Pages accessed on our website
  • Referring and exit websites
  • Dates and times of website access
  • Web log data

Publicly accessible information:

We may collect publicly visible blockchain activity such as blockchain addresses and NFT-related transactions, which may be associated with data you provide to us.


2. How We Use Your Information

We use your information to:

  • Provide Services: To deliver accommodation, flights, and experience bookings, manage your account, communicate with you (including by email), respond to your inquiries, and offer customer support
  • Marketing: With your consent, send you news, offers, promotions, and information about products or services you may be interested in
  • Analyse Usage: Understand how users access and use our website and services to improve functionality, navigation, and user experience. We may create Anonymous Data from personal information for lawful purposes
  • Protect Rights and Interests: Protect our rights, your rights, and the rights of other users

3. Marketing

LEMMETravel may send you information about our services and offers that we believe you may find interesting. You can opt out at any time by clicking the “Unsubscribe” link in our emails or contacting us at [email protected].


4. How We Store Your Personal Information

We implement physical, administrative, and technical measures to safeguard your personal information, including:

  • SSL encryption
  • Pseudonymisation
  • Internal access restrictions
  • Physical security controls

We retain your personal information as long as your account remains active and as required by law following account deactivation. Afterwards, we securely delete your information.


5. Security

We take reasonable precautions to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Despite our measures, no system is 100% secure.

You are responsible for keeping your login credentials confidential. We are not liable for unauthorised access resulting from lost or compromised passwords.


6. How We Disclose Your Information

We may share your personal information with:

  • Our Group of Companies and Employees: To deliver our services
  • Service Providers: Vendors or partners performing services on our behalf under strict data protection agreements

We may also disclose information:

  • In Business Transfers: In mergers, acquisitions, asset sales, or similar transactions
  • To Protect Rights and Interests: In legal matters or investigations
  • In Cross-Border Transfers: To partners or service providers outside the EEA, ensuring appropriate safeguards

7. Cookies and Tracking Mechanisms

We and our service providers use cookies and similar technologies to:

  • Keep you signed in
  • Understand how you use our website
  • Remember preferences (e.g., language, currency, location)
  • Collect information for advertising and analytical purposes

Types include:

  • Cookies: Text files stored on your device
  • Clear GIFs / Pixel Tags: Invisible images tracking website and email engagement

See our Cookies Policy for full details.


8. Third-Party Analytics

We use services like Google Analytics to assess website performance and improve user experience. These services use cookies and tracking technologies.

You can opt out of Google Analytics via their Opt-Out Tool.


9. Interest-Based Advertising

We engage third-party advertisers to display targeted ads on our website and others. You can opt out via:


10. User-Generated Content

If you post information publicly on our website, it may be viewed by others. Use caution when sharing personal information.


11. Your Choices

You may review, update, or correct your information by accessing your account or contacting us at [email protected].

You can opt out of marketing communications at any time, though we may still send essential service emails.


12. Your Rights

Subject to applicable data protection laws, you have rights including:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of data when no longer needed
  • Restriction: Limit how we process your data
  • Data Portability: Transfer your data to another provider
  • Objection: Object to processing
  • Withdraw Consent: Withdraw consent where applicable

To exercise these rights, email [email protected]. We aim to respond within one month.

Please note, data stored on public blockchains cannot be edited or deleted by us.


13. Children

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.


14. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before use.


15. Third-Party Payment Processors and Wallets

If you use third-party payment processors or blockchain wallets through our website, your interactions with them are governed by their terms and privacy policies.


16. Contact us

If you have questions or complaints about privacy, contact:

LEMME TRAVEL – FZCO
Email: [email protected]

You can also contact your local Data Protection Authority.

17. Changes to this Privacy Policy

We may update this policy from time to time. The latest version will always be available on www.lemmetravel.com. Registered users will be notified of material updates.

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